Visitors with Disabilities

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Visiting Disneyland Paris with Disabilities

Disneyland Paris takes it’s responsibilities to those with disabilities very seriously and tries to go above & beyond the norm to bring the magic of Disney to everyone whether theyhave a physical disability, reduced ability or cognitive & unseen disabilities. You can view the official guide HERE which will help you plan your stay and we have listed below the main points to help you have a magical stay.

First Aid at DLP

There are dedicated First Aid rooms at Disneyland Paris in both the Studios & the Disneyland Park itself if you begin to feel unwell or need any sort of medical attention. Please also check out our DLP FIRST AID GUIDE.

  • Disney Studios – Front Lot between Studio Services & Studio Photo shop
  • Disneyland Park – Between Plaza Gardens Restaurant & Discovery Arcade

Are there different levels of Disability Pass?

There are 2 levels of Pass currently on offer. These are the Easy Access Card & the Priority Card.

How do I obtain one of the Disability Passes?

You can obtain your Easy Access Pass (sometimes called a Facility Pass) or Priority Pass at Town Hall in Disneyland Park or Studio Services in the Walt Disney Studios.

Will I be eligible for a Disability Pass?

Disability passes are given on a case-by-case basis so we cannot answer this accurately for you.

Easy Access Pass

The Easy Access Pass is usually coloured Orange & is for use by those who have a disability which does not need you to be registered disabled but still means you have disability issues. This could be for things such as being pregnant or having a broken leg amongst many other things. The Easy Access Pass gives you entrance to the Disability access areas & entrances but DOES NOT give you priority access.

You will need an original document dated within the last 3 months prior to your visit, signed & stamped by your doctor certifying that you have a temporary or debilitating illness or you are pregnant. You will be entitled to add ONE person to your card as a helper. If you need more people added (such as children who couldn’t be left alone while you ride) then mention this to the Cast Member when you apply for your pass.

Priority disabilities Pass
Priority disability Pass

Priority Disability Pass

The Priority Disability Pass is usually coloured Green at Disneyland Paris & allows disabled guests & up to 4 carers priority access at certain attractions. Queuing times will be dependant on visitor numbers but is generally much less than the average standard wait times.

The Pass can be only be used if the person with the disability intends to ride the attraction. You will need an original document dated within the last 3 months prior to your visit, signed & stamped by your doctor certifying that you have a disability or a European disabled Parking Badge.

 

For safety reasons all disabled guests who :

  • is mobility or visually impaired
  • has a cognitive or mental disorder
  • has learning disabilities
  • has autism or a behavioural disorder

must be accompanied by at least one able-bodied helper who is over 18 & capable of helping them.

 

Guide & Assistance Dogs

Guide & Assistant Dogs are welcomed throughout the Disneyland complex and also on certain attractions. These dogs also have use of the garden areas. It is advisable to bring a drinking bowl for your dog for use throughout the day. Cast Members are not authorised to look after dogs at any time. If you wish to ride an attraction which does not allow Guide Dogs then please leave them with one of your helpers.

Disabilities at DLPWheelchair Rentals

Wheelchairs can be rented at the Wheelchair & Strollers Rental point just inside each of the Disney Parks. They cannot be pre-booked and are subject to availability each day. The cost is currently €15 per day (current 2016 price) & a deposit of €150 is required by cheque or credit card imprint. Cast Members are not authorised to accompany you around the Disney parks. If you own a Dream Annual Pass then hire is FREE!

 

 

35 Comments

  1. They really take good care of you, I went to Disneyland with my Son. He cannot walk so first we headed towards the Donald desk and They really took good care of us and helped sport out stuff for us. Their accessibility maps also helped us a lot. All in all it was a great and fun visit.

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    • Hi Alan,

      I wish i could give you a definitive answer. Your circumstances can really depend on which CM deas with you. Some will follow the rules strictly to the letter but others will use some common sense & be accommodating to your group… esecially if you have young children as part of your group. What is the make up of your group? How many adults/children & is it an adult or child with the disability?

      Kind Regards
      Billy

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  2. I’m travelling with 3 friends we are all recovering from cancer treatment and have varying side affects from treatment mainly nerve damage and peripheral neuropathy which makes walking and standing too long painful, would be entitled to a green pass

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    • Hi Jacqueline,

      Guests with a disability can get 10% discount if buying a day ticket at Disneyland Paris. They are also entitled to take a carer with them FREE each day with proof of disability. Proof can be in the gorm of a blue badge + photo id or a Doctors letter dated within 3 months of travel detailing the disability.

      Kind Regards
      Billy

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      • Thank you so much for your reply, can you buy the tickets for a few days at a time or do you have to buy one day at a time? Thank you for your help it’s much appreciated.

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        • Hi Jacqueline,

          It used to be the case that you had to purchase a ticket every day but in the past 2-3 months things have changed & I am hearing of new rules put in place by Disney. The day ticket bought on the day is very expensive, around €100, so even with 10% discount this can be a lot to pay each day. I have heard, but not had it confirmed, that you can now buy tickets in advance form sites such as Attractiontix etc much much cheaper, & you can then claim a carers ticket on arrival with proof of disability.

          Are you staying onsite? One thing I do know which has changed is that Disney now gives discount on packages with guests with a disability. So, if you were to book a package for 1 disabled guest & 1 carer then you would receive a rebate on the cost of the tickets for the carer. You can call Disneyland booking line for a quote for an onsite stay & mention that you will have a guest with disability & therefor a free carer with you. The packages for disabled guests are now very good value.

          Thirdly, depending on how many days you are going it could well be very good value to buy the disabled guest an Annual Pass. The Magic Flex costs less than €200 & will be marked as a Disabled pass allowing a carer in free each day.

          Kind Regards
          Billy

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  3. My son is autistic and has just been given DLA. His latest paediatrician letter will not be in 3 months notice and I was wondering if the DLA letter was enough proof of his disability or if we need to get a letter from the doctor too. We go in August so have enough time to organise it all. I can’t get a simple answer from DLP and wondered if anyone who had been recently knew the answer.

    Thank you for your help

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    • Hi Nick,

      I would definitely advise getting the doctors letter within3 months of your travel. If you have a blue badge that is enough on its but otherwise a Doctors letter is required. Our son has Autism & also ADHD so as he has regular visits to the ADHD clinic we just ask them for a letter & tell the paediatric nurse what info we need in the letter. They always oblige & don’t charge a fee or anything.

      P.s are you aware that you can also claim back some costs of your package as your son will require a carer (which would be you obviously)

      Kind regards
      Billy.

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      • Thank you very much. I will look into claiming some money back as I wasn’t aware of that.

        I will also arrange for a letter to take with us.

        I appreciate the response.

        Kind regards
        Nick

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  4. Hi,
    I was recently diagnosed with ADHD and queues can be a nightmare for me.
    So having a green pass would be very very nice.
    I laso have an AP at the moment. but i heard i can get a 10% discount on my next one and my husband who has an AP too, can get a carers card for free.
    is this true? And i know you can get a discount on packages. does this also apply for room only bookings?
    thanks for your help

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    • Hi Karin,

      Yes you can get 10% off your next AP as long as you purchase onsite. When you renew, take documentation such as a doctors letter with you & your AP will be marked as a disability pass allowing you to get a carer free each day you visit without having to take documentation every day.

      Until then you will have to take a doctors letter stating that you need a carer. As you have ADHD this could be for safety reasons as you may be unpredictable in the queues or occasionally fail to take in information such as safety on rides etc. You can use this same letter for your green pass.

      The discount on packages is just that, on packages only where the cost of the tickets for the carer are refunded. Booking room only requires no payment for tickets so you wouldn’t get a refund from this. It’s best to compare the cost of a room only package to that of a standard package with carers discount and see which is best.

      Kind regards
      Billy

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  5. My daughter has lumbar scoliosis. She has 18 pins and a large titanium hook holding her back in place. She came to disneyland Paris before her op. and now really wants to come back with her sister post op (5 years later ). I understand she wont be able to use many of the rides she used before. Is there anyway of getting a comprehensive list of the rides she could use safely.. or would it be safer for her not to take part. ..pls any reply would be greatly appreciated. Yours kindly. Mat

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    • Hi Mat,

      Firstly, sorry for the late reply. I wouldn’t like to give any sort of medical advice so I think the best thing to do would be to have a look at each ride on its own merit. Ask your doctor about which rides with particular movements to avoid & then double check that info with Disneyland Paris for their advice too.

      Sorry I can’t be of much help but I am sure there will be a few rides & experiences which will be suitable. You should also check out the Disability pass for help with queues & making life a bit easier whilst there. Lastly, if she needs a carer due to her disability (someone to help at any time throughout the stay) then you can claim back the cost of the tickets on packages or get a free carers ticket for each day of your stay.

      Kind regards
      Billy

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  6. Hi! We going next week with my son who is autistic. I got the doctor letter signed and stamped so should be able to get a priority pass. My question is with the meet and greet the characters I heard there is only few spaces to people with green card. Do you know if it’s true?
    Thanks in advance

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    • Hi Livia,

      I have never heard of this happening. This may happen if the character has been out for a while and is due to go away & so the Cast Members would have to judge how many people are left. Characters are not out all day & tend to come out in 2 hour blocks etc. If you are there in plenty of time then there should be no issue in getting to see them.

      Kind Regards
      Billy

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  7. I am going in May for 2 weeks and stating off site. I am trying to find out how to appy for a disabled person’s AP by post because it appears you can’t use any AP issued on site for 2 or 3 days after and that is rubbish given that I know I can apply by post for normal AP’s. If I send copies of my medical documents along with the completed application form and an explanation letter do you think they would issue it that way?

    Also, I know I can have access to disabled parking via the 4 digit code but is it still free to use that car park, as it was 6 years ago when we last visited? If not, is it the newly increased price of £25 per day?

    Thanks

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    • Hi Karen,

      The only AP which you cannot use on days 2 & 3 are the Discovery passes. If you are purchasing the Magic Plus, Magic Flex or Infinity Pass then you do not have to worry about day 2 & 3 (unless they are scheduled blackout dates). You don’t need to go to the hassle of applying by post as long as you are not purchasing the Discovery Pass.

      Yes, as long as you have a blue badge you can park for free in the car park. Which Annual Pass are you looking to buy & when are your dates for visiting ?

      Kind regards
      Billy

      View Comment
  8. Hi thanks for having such an informative site lots of really usefull information. Can i ask is it okay to take a mobility scooter into the park. We hired one on site in California but there doesnt seem to be that option at DLP and also is there anywhere you can charge a scooter. Many thanks

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  9. Hi another question im afraid. I am registered disabled (below knee aputee) My wife would be classed as my carer. Do we buy our kids (3) tickets online and then sort ours on the day. Could you please tell me how much are on the gate prices for adults. We are visiting on the 6th June 2018 for 2 days and looking for the best price / option

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    • Hi Daniel,

      sorry for the late reply. On the gate tickets are approx. €90 per day.

      You can take a mobility scooter into the parks, yes. You can also hire a wheelchair at a rate of €20 per day (free for certain Annual Passes). You cannot hire a mobility scooter from Disneyland Paris but there are companies in the nearby vicinity who will deliver one (or a motorised wheelchair) to DLP for you although this can be expensive. You can buy the kids tickets before you go, yes & then sort out your own on the day. It may even be worth your while buying a Magic Plus Annual Pass for yourself even though you are only visiting for 2 days. The cost is €259 but you receive 10% discount & free carer. This would also give you free wheelchair rental, free parking, discount in shops & restaurants, VIP entrance & other discounts/benefits. A full list of benefits is on our website.

      Lastly, make sure you go to Town Hall to receive a Disability Pass to help with queues etc.

      Kind regards
      Billy

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