Visiting Disneyland Paris with Disabilities
Disneyland Paris takes it’s responsibilities to those visitors with disabilities very seriously. Disneyland Paris goes above & beyond the norm to bring the magic of Disney to everyone whether they have a physical disability, reduced ability or cognitive & unseen disabilities. You can view the official accessibility guide HERE which will help you plan your stay and we have listed below the main points to help you have a magical stay.
Does Disneyland Paris offer a Disability Pass?
There are 2 levels of Pass currently on offer. These are the Easy Access Card (sometimes called the Facilitated Access Card) & the Priority Card.
How do I obtain one of the Disability Passes?
You can obtain your Easy Access Pass or Priority Pass at Town Hall in Disneyland Park or Studio Services in the Walt Disney Studios.
If you have booked a Disneyland Paris package including hotel then you can also obtain a disability pass from your concierge on arrival. Perhaps the easiest & most time efficient way to order a Priority Access Pass is online via the Disneyland Paris website.
You can request a Priority Access Pass disability pass online up to one month before your arrival date. You will be required to have a photo taken on your arrival day to be added to the pass.
Will I be eligible for a Disability Pass?
Disability passes are given on a case-by-case basis so we cannot answer this accurately for you. Guests with disabilities or a Long Term Chronic Disease can request a Priority Card or Easy Access Card for certain activities and services, depending on the official document provided by the Guest.
What Disability Passes are available at Disneyland Paris?
Priority Disability Pass
The Priority Disability Pass is in the form of a credit card sized pass complete with a photograph of the disabled party. Each Priority Disability Pass allows disabled guests & up to 4 helpers/group members priority (but not immediate) access at attractions, shows, parades, selfie spots as well as shop & restaurant checkouts.
You may have up to 2 helpers/group members assist you in fireworks or parades areas. Queuing times will be dependant on visitor numbers but is generally much less than the average standard wait times.
The Pass can only be used if the person with the disability intends to ride the attraction. To qualify you must provide an officially recognised medical document (details below) which is recognised by Disneyland Paris.
You will also be entitled to 25% Discount on day tickets or Annual Passes for both the disabled guest plus one carer.
How do i apply online for a Priority Access Card?
Visit the Disneyland Paris disability section and hit the “Request a Card” button under Priority Disability Pass section. From here you will be asked for a few short details regarding your pass so that you can be given the best & most practical assistance at each attraction dependant on your needs.
1. Choose a valid proof of disability particular to your country of residence.
2. What is the date of Visit?
3. Let us know if you use a wheelchair or other device used as a wheelchair.
4. Will you be accompanied at all attractions?
5. Are you able to embark/disembark from an attraction’s vehicle on your own or with an accompanying persons assistance, and in a timely manner?
6. In case of evacuation, are you able to climb down a ladder or many stairs and walk by narrow and dark paths on your own or with your companion’s help ?
7. You then supply some contact information and upload a digital photo (passport style) to complete your request.
Once you have supplied the above details you will be sent a confirmation email & your card will be ready to pick up on the day of your visit.
What documents do I need to prove disability for a Priority Access Pass?
Disneyland Paris receives visitors from all over the world and there are many different versions of what is classed as proof. If you follow the 7 steps above for online registration you will see during stage 1 what the required documents specific to your country are. As an example we have listed below what documents are eligible from UK visitors (as most visitors to this site are from the UK) :
United Kingdom
We accept the following valid documents from this country:
Disability Living Allowance
Attendance Allowance Award
Personal Independence Payment
Parking Card for Disabled People
Armed Forces Compensation Scheme
National Disability Card ID
Disabled ID
Access Card
Recognised Assistance Dog ID Card, issued by
Assistance Dogs International (ADI)
The International Guide Dog Federation (IGDF)
Assistance Dog UK (ADUK)
Registration Card BD8
Certificate of Visual Impairment (CVI)
As you can see, the list is quite extensive in catering for many official forms of proof issued by a designated country. It is important to note that a letter from a GP or doctor is not sufficient evidence on it’s own without a supporting document as detailed in each countries list of acceptable proofs.
Easy Access Pass
The Easy Access Pass is for use by those who have a long term chronic disease or illness which may not entitle you to be registered disabled but still means you have disability issues. To use the Easy access system simply present your Easy Access Card together with your “appointment book” at an attraction and you will be given a timeslot to return and enter the attraction to ride. You can only make one reservation at a time and cannot reserve another timeslot until the first time has elapsed. The Easy Access Pass gives you entrance to the Disability access areas & entrances.
Easy Access card holders can be accompanied by up to 4 people for attractions.
Disneyland Paris has a list of 30 long term chronic illnesses which qualify for the easy Access Card. .
Long term Chronic Illnesses recognised by Disneyland Paris
1. Debilitating stroke.
2. Bone marrow aplasia and other chronic types of cytopenia.
3. Chronic arterial disease with ischemic events.
4. Complicated schistosomiasis.
5. Chronic heart failure, chronic heart valve disease, serious heart arrhythmia, chronic congenital heart
disease.
6. Chronic liver disease and cirrhosis.
7. Severe primary immunodeficiency disorder requiring long-term treatment, human immunodeficiency
virus (HIV).
8. Type 1 diabetes and type 2 diabetes.
9. Severe neurological and muscular disorders (including myopathy), severe epilepsy.
10. Haemoglobinopathy, chronic constitutional/severe acquired haemolysis,
11. Haemophilia and severe constitutional haemostatic disorders.
13. Coronary artery disease.
14. Acute/chronic respiratory failure.
15. Leprosy.
16. Parkinson’s disease.
17. Inherited metabolic disorders requiring long-term specialised treatment.
18. Cystic fibrosis.
19. Acute/chronic nephropathy and primary nephrotic syndrome.
20. Paraplegia.
21. Periarteritis nodosa, acute disseminated lupus erythematosus, progressive systemic sclerosis.
22. Severe progressive rheumatoid arthritis.
23. Long-term psychiatric disorders.
24. Ulcerative colitis and progressive Crohn’s disease.
25. Multiple sclerosis.
26. Progressive structural scoliosis (where the curve is 25 degrees of more) through to spinal maturity.
27. Severe ankylosing spondylitis.
28. Organ transplant disorders.
29. Active tuberculosis.
30. Malignant tumour, lymphoma or haematopoietic cancer.
You will need an original medical certificate (in French or English) dated within the last 3 months prior to your visit, signed & stamped by your doctor certifying that you have a long term chronic illness along with the number of the illness above. You will be entitled to add ONE person to your card as a helper. If you need more people added (such as children who couldn’t be left alone while you ride) then mention this to the Cast Member when you apply for your pass.
How long is the Disability Pass valid?
Disability Passes are valid for 7 days. If you book an online Priority Access Pass and subsequently have to cancel or change your dates of visit then please make a new request online. Annual Pass holders will receive a disability Pass covering the entire duration of the Annual Pass.
Do disabled guests require an accompanying person or carer?
No. Guests with disabilities are not required to visit with a carer or accompanying person to enjoy Disneyland Paris. This choice is left to the Disabled guest although it may benefit yourself in terms of assistance you may require during your visit.
Accessibility & Assistance for Disabled Guests
Guide & Assistance Dogs
Guide & Assistant Dogs are welcomed throughout the Disneyland complex and also on certain attractions. These dogs also have use of the garden areas. It is advisable to bring food and a drinking bowl for your dog for use throughout the day. Cast Members are not authorised to look after dogs at any time. If you wish to ride an attraction which does not allow Guide Dogs then please leave them with one of your helpers.
Guide dogs & assistance dogs are allowed to relieve themselves in the Disneyland Paris gardens, however, we would be grateful if guests could clean up any mess if at all possible.
If you plan to visit Disneyland Paris with a service animal, please make sure you have up-to-date travel documents with you (proof of vaccination, documented proof that the animal is an assistance animal). These will need to be presented when you check in to your hotel or at the entrance to the Disney Parks.
Wheelchair Rentals
Wheelchair RentalsManual wheelchairs can be rented at the Wheelchair & Strollers Rental point just inside each of the Disney Parks. They cannot be pre-booked and are subject to availability each day. The cost is currently €25 per day (current 2022 price) & a deposit of €200 is required by cheque or credit card imprint. Cast Members are not authorised to accompany you around the Disney parks. If you own an Infinity Annual Pass then hire is FREE!
There are private companies in the surrounding area who can deliver a wheelchair to your hotel for use in the Disney Parks. We suggest using a search engine to find prices & terms for these providers.
First Aid at DLP
There are dedicated First Aid rooms at Disneyland Paris in both the Studios & the Disneyland Park itself if you begin to feel unwell or need any sort of medical attention. Please also check out our DLP FIRST AID GUIDE.
- Disney Studios – Front Lot between Studio Services & Studio Photo shop
- Disneyland Park – Between Plaza Gardens Restaurant & Discovery Arcade
Shopping Service
Disneyland Paris provides a “shopping service” to all guests and this can be helpful for disabled guests in particular. In any Disney merchandise store, if you finish your shopping before 3pm then you can simply leave your purchases in the store until 6pm when you can then pick them up. You can also choose to have the purchases delivered back to your Disney Hotel FREE OF CHARGE later that evening.
Toilets
All Disney toilets can be accessed by any guests who have reduced mobility. Each toilet is equipped with flashing warning light in event of an evacuation. If a disabled adult (or child under 3) requires changing then please visit one of the First Aid Centres where you will be accommodated further.
Disabled Car Parking
Guests with disabilities can use the designated parking spaces available in both the main park and the motorhome car park. To use these spaces you need only present the payment booth operator with your Blue Badge or European Parking Badge upon arrival. Accessible car parking spaces at Disney hotels, resorts & park’s car parking area are marked clearly with a wheelchair symbol. Only a limited number of designated spaces are available.
My 4 yr old suffers from ibs, is there a pass to help with less que time for rides and toilets?
Hi,
Yes, you would need some form of note from a doctor or paediatrician dated within the 3 months before you visit etc which you would take to Town Hall in Disneyland Park. Explain to the CM and they will issue a pass for whaetever your needs may be.
Regards
Billy
Thankyou, your advice is much appreciated
Hi,
I’m visiting Disneyland Paris next week. My partner and I joined as annual pass members last month.
I have a condition and subsequently surgery that requires regular toilet access for catheterisation and I have got a letter from my doctor to take to Disneyland with me, as the queues may be difficult for me if I suddenly need to go!!
It’s only when I read this feed that I realised my partner doesn’t need an annual pass if he’s with me. Is there a way of getting a refund on his pass? Thank you, KT
Hi Kate,
Your partner would only get free access if you had a Doctors letter stating tgat you require a carer to assist you. Unfortunately i can’t help you with a refund as it’s not something i have ever heard of anyone asking for.
My only advice would be to call the Annual Pass office or contact ghest services & let them know you purchased in error. Hopefully they are accommodating.
Kind Regards
Billy
For toliets get a cant wait tolietingb card universally reconised so shouldnt be an issue to use it at disneyland for toliets
They really take good care of you, I went to Disneyland with my Son. He cannot walk so first we headed towards the Donald desk and They really took good care of us and helped sport out stuff for us. Their accessibility maps also helped us a lot. All in all it was a great and fun visit.
We were privileged recently to have our second trip to Disneyland Paris within a year, and this time we had family with us that included someone in a wheelchair.
How flexible are they with the Green Pass? We are a family of 6 and would all like to ride together. That would mean the disabled person + 5 (not 4).
Hi Alan,
I wish i could give you a definitive answer. Your circumstances can really depend on which CM deas with you. Some will follow the rules strictly to the letter but others will use some common sense & be accommodating to your group… esecially if you have young children as part of your group. What is the make up of your group? How many adults/children & is it an adult or child with the disability?
Kind Regards
Billy
We are 4 adults and 2 teens.
Hi alan,
OK then you will have to hope you get an understanding Cast Member deal with you. Even if you don’t I would recommend going back later in the day & speaking to a 2nd Cast member & explain that you don’t want your family being split up in ride queues etc as you have 2 children with you.
Is the European Parking Badge enough or should I bring other documentation too?
Hi Jessica,
If you are referring to the “Blue Badge” then yes this is perfect & acceptable.
Kind Regards
Billy
I’m travelling with 3 friends we are all recovering from cancer treatment and have varying side affects from treatment mainly nerve damage and peripheral neuropathy which makes walking and standing too long painful, would be entitled to a green pass
Hi Gill,
If you take along a Doctors letter dated within the past 3 months before travel detailing you need assistance then you will be entitled to a pass (either green or orange) depending on the severity & help required. You woud each need your own letter (unless you can find a doctor to do all 3 in one letter).
Kind Regards
Billy
Thanks
hi I will be going on the 21st Dec with a large family party staying at the explorers hotel . among up will be my 11 year old grandson with adhd and other spectrum issues he receives ppi and my daughter who has emphysema and also receives ppi and myself who suffers from arthries but as over65 do not get ppi but am currently on crutches due to a acute knee problem do any of theese qualify for a carer and how many does a green card cover ie my daughters other family
Hi Cheryl,
For each member with a disability you can claim a free carers ticket each day. You will need proof for each disability such as a ppi (or dla) letter or a blue badge or a doctors letter stating permanent disability & illness.
So you will be entitled to 2 carers tickets per day on production of ppi & 2 green cards. Green cards cover the person with disabilities plus 4 guests.
Although yourself isnt claiming ppi you could still claim another carers ticket & green card if you can produce a dictors letter stating illness, that its permanent & issues you face such as standing for long periods in queues etc.
I hope that helps
Kind regards
Billy
Dear DLP. I am taking my disabled daughter to the parks on December 5 as the parent I would’ve normally got in for free as her caretaker is that no longer the case after December 3?
Hi Kevin,
Unfortunately not. As of Dec 3rd you can receive 25% discount for the carer and 25% discount on the disabled persons tickets. If you had booked a package previous to the announcement and already applied for your carers discount (free ticket) then this would be honoured otherwise you would have to avail of the new offer i’m afraid.
Kind regards
Billy
Hi I suffer with a septo optic dysplasia and nystagmus which is an on going condition from birth would I qualify for a pass
Hi Lauren,
If you can get a doctors letter dated within 3 months of your travel detailing your condition & how it will lead to issues in the parks (problems queuing for long periods etc) then you will qualify for a pass to assist. If the doctor can also state if it is a permanent condition then that would be beneficial too.
Kind regards
Billy
Hi Lauren,
If you have a current Blue Badge then this will also qualify you for a disability pass.
Kind Regards
Billy
Hello,
Does anyone know if the park offers concessions for disabled/carer tickets?
Kind Regards
Hi Jacqueline,
Guests with a disability can get 10% discount if buying a day ticket at Disneyland Paris. They are also entitled to take a carer with them FREE each day with proof of disability. Proof can be in the gorm of a blue badge + photo id or a Doctors letter dated within 3 months of travel detailing the disability.
Kind Regards
Billy
Thank you so much for your reply, can you buy the tickets for a few days at a time or do you have to buy one day at a time? Thank you for your help it’s much appreciated.
Hi Jacqueline,
It used to be the case that you had to purchase a ticket every day but in the past 2-3 months things have changed & I am hearing of new rules put in place by Disney. The day ticket bought on the day is very expensive, around €100, so even with 10% discount this can be a lot to pay each day. I have heard, but not had it confirmed, that you can now buy tickets in advance form sites such as Attractiontix etc much much cheaper, & you can then claim a carers ticket on arrival with proof of disability.
Are you staying onsite? One thing I do know which has changed is that Disney now gives discount on packages with guests with a disability. So, if you were to book a package for 1 disabled guest & 1 carer then you would receive a rebate on the cost of the tickets for the carer. You can call Disneyland booking line for a quote for an onsite stay & mention that you will have a guest with disability & therefor a free carer with you. The packages for disabled guests are now very good value.
Thirdly, depending on how many days you are going it could well be very good value to buy the disabled guest an Annual Pass. The Magic Flex costs less than €200 & will be marked as a Disabled pass allowing a carer in free each day.
Kind Regards
Billy
My son is autistic and has just been given DLA. His latest paediatrician letter will not be in 3 months notice and I was wondering if the DLA letter was enough proof of his disability or if we need to get a letter from the doctor too. We go in August so have enough time to organise it all. I can’t get a simple answer from DLP and wondered if anyone who had been recently knew the answer.
Thank you for your help
Hi Nick,
I would definitely advise getting the doctors letter within3 months of your travel. If you have a blue badge that is enough on its but otherwise a Doctors letter is required. Our son has Autism & also ADHD so as he has regular visits to the ADHD clinic we just ask them for a letter & tell the paediatric nurse what info we need in the letter. They always oblige & don’t charge a fee or anything.
P.s are you aware that you can also claim back some costs of your package as your son will require a carer (which would be you obviously)
Kind regards
Billy.
Thank you very much. I will look into claiming some money back as I wasn’t aware of that.
I will also arrange for a letter to take with us.
I appreciate the response.
Kind regards
Nick
Hi,
I was recently diagnosed with ADHD and queues can be a nightmare for me.
So having a green pass would be very very nice.
I laso have an AP at the moment. but i heard i can get a 10% discount on my next one and my husband who has an AP too, can get a carers card for free.
is this true? And i know you can get a discount on packages. does this also apply for room only bookings?
thanks for your help
Hi Karin,
Yes you can get 10% off your next AP as long as you purchase onsite. When you renew, take documentation such as a doctors letter with you & your AP will be marked as a disability pass allowing you to get a carer free each day you visit without having to take documentation every day.
Until then you will have to take a doctors letter stating that you need a carer. As you have ADHD this could be for safety reasons as you may be unpredictable in the queues or occasionally fail to take in information such as safety on rides etc. You can use this same letter for your green pass.
The discount on packages is just that, on packages only where the cost of the tickets for the carer are refunded. Booking room only requires no payment for tickets so you wouldn’t get a refund from this. It’s best to compare the cost of a room only package to that of a standard package with carers discount and see which is best.
Kind regards
Billy
My daughter has lumbar scoliosis. She has 18 pins and a large titanium hook holding her back in place. She came to disneyland Paris before her op. and now really wants to come back with her sister post op (5 years later ). I understand she wont be able to use many of the rides she used before. Is there anyway of getting a comprehensive list of the rides she could use safely.. or would it be safer for her not to take part. ..pls any reply would be greatly appreciated. Yours kindly. Mat
Hi Mat,
Firstly, sorry for the late reply. I wouldn’t like to give any sort of medical advice so I think the best thing to do would be to have a look at each ride on its own merit. Ask your doctor about which rides with particular movements to avoid & then double check that info with Disneyland Paris for their advice too.
Sorry I can’t be of much help but I am sure there will be a few rides & experiences which will be suitable. You should also check out the Disability pass for help with queues & making life a bit easier whilst there. Lastly, if she needs a carer due to her disability (someone to help at any time throughout the stay) then you can claim back the cost of the tickets on packages or get a free carers ticket for each day of your stay.
Kind regards
Billy
Hi! We going next week with my son who is autistic. I got the doctor letter signed and stamped so should be able to get a priority pass. My question is with the meet and greet the characters I heard there is only few spaces to people with green card. Do you know if it’s true?
Thanks in advance
Hi Livia,
I have never heard of this happening. This may happen if the character has been out for a while and is due to go away & so the Cast Members would have to judge how many people are left. Characters are not out all day & tend to come out in 2 hour blocks etc. If you are there in plenty of time then there should be no issue in getting to see them.
Kind Regards
Billy
I am going in May for 2 weeks and stating off site. I am trying to find out how to appy for a disabled person’s AP by post because it appears you can’t use any AP issued on site for 2 or 3 days after and that is rubbish given that I know I can apply by post for normal AP’s. If I send copies of my medical documents along with the completed application form and an explanation letter do you think they would issue it that way?
Also, I know I can have access to disabled parking via the 4 digit code but is it still free to use that car park, as it was 6 years ago when we last visited? If not, is it the newly increased price of £25 per day?
Thanks
Hi Karen,
The only AP which you cannot use on days 2 & 3 are the Discovery passes. If you are purchasing the Magic Plus, Magic Flex or Infinity Pass then you do not have to worry about day 2 & 3 (unless they are scheduled blackout dates). You don’t need to go to the hassle of applying by post as long as you are not purchasing the Discovery Pass.
Yes, as long as you have a blue badge you can park for free in the car park. Which Annual Pass are you looking to buy & when are your dates for visiting ?
Kind regards
Billy
Hi thanks for having such an informative site lots of really usefull information. Can i ask is it okay to take a mobility scooter into the park. We hired one on site in California but there doesnt seem to be that option at DLP and also is there anywhere you can charge a scooter. Many thanks
Hi another question im afraid. I am registered disabled (below knee aputee) My wife would be classed as my carer. Do we buy our kids (3) tickets online and then sort ours on the day. Could you please tell me how much are on the gate prices for adults. We are visiting on the 6th June 2018 for 2 days and looking for the best price / option
Hi Daniel,
sorry for the late reply. On the gate tickets are approx. €90 per day.
You can take a mobility scooter into the parks, yes. You can also hire a wheelchair at a rate of €20 per day (free for certain Annual Passes). You cannot hire a mobility scooter from Disneyland Paris but there are companies in the nearby vicinity who will deliver one (or a motorised wheelchair) to DLP for you although this can be expensive. You can buy the kids tickets before you go, yes & then sort out your own on the day. It may even be worth your while buying a Magic Plus Annual Pass for yourself even though you are only visiting for 2 days. The cost is €259 but you receive 10% discount & free carer. This would also give you free wheelchair rental, free parking, discount in shops & restaurants, VIP entrance & other discounts/benefits. A full list of benefits is on our website.
Lastly, make sure you go to Town Hall to receive a Disability Pass to help with queues etc.
Kind regards
Billy
Hi Daniel,
just to update you incase you hadn’t heard, but Disney have changed the criteria for carers tickets & disability passes this week. You now need to take with you your DLA or PIP award letter dated within the last 12 months. You can also show a Blue Badge as proof. A doctors letter alone may now not be enough to get the free carers ticket.
Kind Regards
Billy
Hello,
I am about to book to take my severely disabled daughter to Disney land driving with family using the Euro tunnel shuttle and I was wondering does anyone know if you can get discounts for a disabled person/carer on the Euro tunnel? Many Thanks
Hi Jacqueline,
If your daughter is in a wheelchair then you can get reduced fare for her plus a carer. You will be seated in Premier class or even Business Premier class. I don’t know the specific rates but a quick call to Eurotunnel rail services will let you know everything.
Kind Regards.
Billy
Hi o go to euro disney next week with my autistic son .. i have purchased tickets in advance but not one for myself as his carer .. will i still be able to enter the park as his carer for free or does it only count for tickets purchased on the day at the gate?
Hi Vicky,
Yes, the rules changed in the past few months to allow this.
yYou can buy before you go and then go to the Donald Duck desk to obtain your carer ticket. You will need to do this each day of your visit. Make sure you have a recent Doctors letter stating your son requires a carer.
Kind Regards.
Billy
Hi Vicky,
just to update you incase you hadn’t heard, but Disney have changed the criteria for carers tickets this week. You now need to take with you your DLA or PIP award letter dated within the last 12 months. You can also show a Blue Badge as proof. A doctors letter alone may now not be enough to get the free carers ticket.
Kind Regards
Billy
In my state, people with disability get a parking placard. Red means temporary and blue means permanent. There is no notes on the placard as to what my disability is. Is that placard sufficient documentation to get a priority pass?
Hi Tracey,
I am from the UK & our govt issues a Blue badge. It doesn’t state what the disability is but it it is only issued to those who have a disability in our country. If that is how your state recognises disability then it should suffice. If you receive any form of state aid or welfare due to disability then you could also take an award letter dated within past 12 months. Disney do not need to know what your disability is, just proof that you have a state/country recognised disability. If in doubt you can ring beforehand for clarity.
Kind Regards
Billy.
Hi, we are going to DLP for 5 nights from 31/8 to 5/9. There are 5 of us travelling, 1 being my elderly Mother who’s 85 & wants to visit Disney one last time with myself & her 3 adult Grandkids!
She has mobility issues so we plan on renting a wheelchair, she walks with a rollator otherwise. She also has a Blue badge issued here in UK.
We are flying and have assistance already in place. We are staying off site so will use the free shuttle bus.
So far, we haven’t bought park tickets as I’m going around in circles trying to decide what’s the best value for our needs!
We will want at least 3 park days, possibly 4.
I’ve looked at Annual passes but I’m getting confused.
Please help me decide.
Thank you
My 7 year old has broken and dislocated her toe and can’t walk very far or fast. She did it yesterday and has to go to trauma clinic Friday. We fly Monday. Cab we get a green card. What does this entitle us to. Thank you
Hi Samantha,
For temporary disability you can get a orange card.
You will be allowed to use the disability area during shows/parades & help with queueing. The card is for the person with the injury plus one other helper. If you are a larger party who do not wish to be split up then mention this to the CM when you get your orange pass.
You will need a letter from your doctor stating the problem dated within last 3 months.
Kind regards
Billy
I have epilepsy blue badge and claim pip can I get help in dlp going christmas
Hi Joanne,
Yes, DLP can help you. If you take your blue badge with you & go to Donalds Desk or Town Hall then you can get a Disability priority card which will help with queues & a special area for parades & shows.
You can also get 10% discount off tickets bought at the gate or an Annual Pass. If you are going with someone then you can take them in as your carer for free.
Kind Regards
Billy
Thank u for your reply..
Hi we have a blue badge can I get my green card from the Donald Duck desk? If yes what time is it open till? Also we are there for PhotoPass day are we able to use our pass meeting these characters?
Hi Mandy,
You can get the Green Card from Donalds Desk but there are no fixed opening hours or guarantee that it will even be open. Calling in advance is the only way to know for your dates. If it isn’t open then you would have to use Town Square Main Hall to receive the green card. As for Photopass day i haven’t got the answer for 100% i’m afraid as the event is very new & not too much info. I would assume that of course you should be able to.
Kind Regards
Billy
Hi
I am getting or planning to get an infinity pass for DLP. As a blue badge holder can my partner(Carer) get a free carers ticket if i use my pass for entry.
Thanks
Dave
Hi Dave,
YES!! When you are getting your Annual Pass take your blue badge with you. You get 10% discount on the Annual Pass itself & they will attach a small disability badge to your Pass so that you get a carer with you free every day.
If you need any more help let me know
Kind Regards
Billy
Hi Billy
Thanks for that I am getting the pass on a pay monthly which means I have to do it by posr so do I send a copy of my blue badge with it? Also when I rang DLP yesterday they said I won’t get a carer pass as I already have discounted entry via the pass. Could you confirm if that is correct?
Kind Regards
Dave
Hi Dave,
Sounds to me like the operator you spoke too is not aware of the rules fully (unless they have changed hugely in past week or so, which i highly doubt)
Firstly, you can pay monthly at the Annual Pass office at Disneyland Paris. You just need your bank details (including IBAN number) & proof of address & passport.
Secondly, you absolutely are entitled to a free carers ticket each day you are there. If it makes you feel better you could call again & you will most likely speak to an operator with a better understanding who will confirm what i have told you. There are hundreds of operators & unfortunately they do get it wrong occasionally.
Kind Regards
Billy
Hello,
I am visiting with my son who gets DLA as he has severe ADHD, he can’t sit still for two mins let alone stand in a queue without going mad! He has Paediatricians letters from January and the DLA letter, would this be enough from a green pass or should I get letter from the doctors too?
Also, we are going for 5 days over the Halloween period and have tickets for the Halloween Party. Will there be places for green pass holders to watch the shows/parades and priority to access to character meet & greets during this event? I’m kind of regretting booking it now as there are so many unknowns, hoping someone on here can help!
Thanks
Hi Emma,
Firstly, don’t worry, you will all have an amazing time! Our son has Autism & ADHD & although it is challenging, we all still have a great time.
You need to take a DLA award letter dated within the past 12 months. Is it high rate care? If so this will be sufficient for a green pass. If lower then the paediatricians letter would help especially if they candetail his needs such as avoiding queues etc. This is what we have taken every time & been given green card.
There are specific areas for disabled guests to watch shows/parades etc & for meet/greets. For meet/greets you may be given a return time which will allow you to go do something else until your time is due for having the meet without queueing or at most 5-10 minutes.
You will speak with a Cast Member at Town Hall or Donalds Desk to get your green or orange pass, you should get the green pass with DLA letter & paediatricians letter. Tell the Cast Member all the problems you think you will face & they will assist with the correct pass & more info.
While I’m here, i know you said you have already booked but having the DLA letter entitles your son to have a FREE CARER each day. If you have booked a package you could be entitled to the cost of YOUR ticket cost back (as you will be his carer).
If you need any further info feel free to ask & try not to worry. You WILL have some testing moments but at the end of the day it will be magical. As i said, our son has his own issues & it can be damn frustrating at times (it’s his way or the highway) but the good will far outweigh the bad & the disability pass really helps!
Kind Regards
Billy
Hi I’m due to go to dlp in November, my son is autistic and he is in receipt of dla so I will take my award letter & a doctors letter just so I have enough evidence. I understand he will be able to get a green pass, just wondering if this will cover the whole party there is myself my partner and 3 children in total, and just trying to find out the benefits of the green pass if anyone can help thanks
Hi Roisin,
The official rule is that the Green Pass entitles 4 people to be placed with the Pass holder but this is flexible & in the hands of the CMs discression. When you are getting your green pass you need to alert them to the fact that you have other small children who, for obvious reasons couldnt be split up from you. If you also make the case that your Son would be distressed without your whole group being together then there should be no issues with you all being named on the pass.
You will be given access to different queue lines with little or no wait or given a return time for rides & meet n greets.
You will have a great time I’m sure!
Kind Regards
Billy
Hi! I’m going to be visiting for the first time in a few weeks, I have a doctors note stating I have a chronic illness resulting in a disability which causes difficulty standing for long periods of time and that I need to be accompanied by someone at all times. Would that qualify me for a Green Pass? And if so the person accompanying me would count for a carers ticket right?
Hi Felicia,
The rules regarding free carers & green cards is a bit of a mess this summer.
DLP introduced new criteria for disability passes this summer. The green pass now requires a Blue Badge or proof of a government issued DLA benefit such as PIP/DLA. Any proof of these must be dated in the last 12 months. Do you have either of these?
They also accept a medical certificate from your doctor dated within 3 months of travel but the level of pass given will be at the discression of the CM looking at your evidence.
So, that is what the new rules stated above BUT we understand that very recently they are reverting back to the old system where a doctors letter stating illness, problems caused & carer assistance is all that is needed.
I would therefor advise that you take as much evidence as you can but the doctors letter is the best. Also if you have DLA/PIP type letters, carers allowance letters, diagnosis letters or care plans then also take these & let the CM you talk to understand you NEED a green pass & of course a carer.
You can also ask explicitly from the Special Care team at DLP before you go by emailing them on
dlp.cro.special.need@disneylandparis.com
I hope that helps
Kind Regards
Billy
Can someone help, my son has adhd but doesn’t receive dla
The careers discount has been applied to our package and our holiday has been paid.
I have letters from his doctor. Does anyone know what will happen as he doesn’t get dla
Hi Natalie,
We have heard in the past week or so that DLA letter evidence is not the be all & end all & they are still accepting a doctors letter as main evidence. The letter should be dated within 3 months of travel though & also state that your son needs a carer with him (for his own safety etc) then this will suffice. If you also can have noted that he will have difficulty queuing or standing beside people etc then he may also receive a green card for you.
Kind Regards
Billy
I am thinking of going to Disney around November/December time and I have Plantar surface and IBS, which would mean pain on my feet for walking/standing (any pressure on my feet) and also stomach pains and needing he bathroom straight away,would I likely be able to get a pass? Thank you
Hi M,
Yes you can. You will need to take a doctors letter dated within 3 months of your visit simply stating your condition & that you struggle to stand for long or may need to leave queues at any time. Take it to main hall & they will sort you out.
Kind regards
Billy
Hi, I am intending to visit in December. My daughter has global learning problems and receives DLA lower rate for personal care and getting around. She also gets ESA indefinitely and carers passes on trains buses and theatre trips as she wouldn’t be able to acces anything without support. She attends a setting for young adults with learning difficulties. I am her carer as her mum but not registered as I have to work. Would she qualify for any reduction, I am sure our doctor would reinforce her problems in a letter.
Hi Julie,
If you can take your DLA award letter (dated within 12 months of visit) and a doctors letter (dated within 3 months of visit) with you then you will be entitled to a dusability pass which will help with things like queueing etc.
Now, if you can get your doctor just to give a short letter stating her conditions & problems she will have with queueing etc AND state that she requires a carer to assist then you will be able to get free park tickets for yourself as her carer. You do not need to be registered carer, just have the doctor mention it in the letter.
Now, how you get the free xarers ticket (or further disability discount) depends on how you are intending to book. Have you decided if you are staying onsite or offsite & i can assist more clearly.
Kind Regards
Billy
Oh, thank you so much for the information. I will contact her doctor and get that in place. We have never visited before so initial thoughts were to get travel and hotel somewhere close by, hopefully a shuttle bus to get in. If you think there is a better option then I would appreciate any help. We are travelling from the UK hopefully in early December, as friends have suggested the Christmas lights are amazing, prob for 2/3 nights, thank you
Hi Julie,
The best experience would be staying onsite in a Disney Hotel. This would include tickets & there is usually a special winter offer of either free nights or free half board meal plan. All hotels onsite are within a 15 minute walk (the furthest away, although some are 5 mins or less) & all onsite hotels provide a free shuttle service which takes around 2-4 minutes.
Booking onsite also includes tickets for your daughter & you would have the cost of your tickets deducted from the cost as her free carer.
Alternatively there are nearby hotels of various budgets & ratings depending on what you are looking for. Most have a free shuttle service. Nearby hotels i can recommend through personal use are B&B hotel, Kyriad hotel (both budget but free shuttle & very nice) or Magic Circus, Dream Castle or Explorers (All slightly more expensive but better star ratings).
If you want any more info then let me know, if you have the budget i would definitely recommend staying in a Disney onsite & finding the best deal that way.
Kind Regards
Billy
Hi coming to DLP at xmas time with my 6 year old autistic daughter….we have a valid blue drivers badge,is this enough proof for a green pass? Also will it allow myself,partner and son on rides with her?? What proof do i need to say im her carer? Ive not booked my park tickets yet,was hoping to do soom online…am i best just ordering my daughter’s and partners and leave mine till i get there with me being her carer? My son is only 2…do i pay for him also? Sorry for all the questions!
Hi Clare,
Firstly, 2 year olds are free in Disneyland Paris but you do need to have them as part of the booking for the hotel etc.
If you can take your Blue badge & also (if you are in receipt) a DLA award letter (dated within 12 months of visit) and a doctors letter (dated within 3 months of visit) with you then you will be entitled to a disability green pass which will help with things like queueing etc. The green pass will include your daughter plus 4 others.
Now, if you can get your doctor just to give a short letter stating her conditions & problems she will have with queueing etc AND state that she requires a carer to assist then you will be able to get free park tickets for yourself as her carer. You do not need to be registered carer, just have the doctor mention it in the letter.
Now, how you get the free carers ticket (or further disability discount) depends on how you are intending to book. Have you decided if you are staying onsite or offsite & i can assist more clearly.
Kind Regards
Billy
Im booking park tickets separately so will i include my 2 year or myself when purchasing them?
We are looking at booking the explorers hotel,thanks for the advice its very much appreciated.
Hi Clare,
Staying at the explorers then you will not require to purchase a ticket for your 2 year old or yourself. Just take your Blue Badge along with a doctors letter (dated within 3 months stating carer required) to Donalds Desk or guest services each morning & you will get yourself the free entry.
Have a magical time!!
P.S the Explorers hotel is great & well themed for the kids (& big kids!!) to enjoy.
Kind Regards
Billy
Thanks very much! Last question…Will the carers pass allow me in to both parks ok? 🙂
Hi Clare,
Yes, full access, you can go back & forward between parks as often as you like each day.
Kind Regards
Billy
Thanks soo much really appreciate it☺
I’m going in may with my 9 year old she has adhd, odd and spd she receives dla but we don’t have a blue badge I’ve booked my tickets via a local coach company and staying at Santa fe I realise I’ve paid for tickets so can’t receive a careers one but would she be allowed a green pass without a blue badge
Hi Emma,
You should be able to get a rebate off the total cost from your travel company as this is a Disney scheme which they should be able to pass on to you. Worth calling & asking.
You can still get a Green pass if you take with you a copy of your DLA award (dated within previous 12 months) and most importantly a letter from your doctor or even your ADHD paediatrician stating the diagnosis & that they have difficulty queuing etc. This letter should be on official headed paper & dated within 3 months of travel.
Kind Regards
Billy
Hello.
Me and my mother are planning to visit DLP for two days.
My mother has a mental disability, and she has a disabled persons’ card issued in Lithuania (not for parking, just card), whether or not can I be counted as a carier, if she is an adult, and her disability is not physical but mental?
Hi Raminta,
Yes of course mental conditions are viewed the same as physical. You will just need a letter from your doctor stating that she requires a carer (to keep her safe, help out or assist with enjoyment etc) dated within 3 months of travel & you will be able to have a carers ticket free each day.
Kind Regards
Billy
Thank you so much for such a quick response.
My mother hasn’t had letter like this before. She just need to ask for it from her doctor? Does it have to be in English?
Hi Ra,omta,
Sorry for the late reply, this message got blocked for some reason. Yes, just ask her doctor. It doesn’t need to be in English as there are many multi-lingual workers at Disneyland who can translate.
Kind regards
Billy
Hi,me and my mum are coming to dlp next wwekend (20th) i have autism, i have a did card as well as my entilment letter which is dated last year, i do have a doctor’s letter but that is also dated last year will they accept those as not sure I’ll be able to get another letter in time.
Rachael
Hi Rachael,
I’m so sorry i missed this question as i was away on holiday last week. I would say that you should try get an up to date letter from your doctor dated within the last 3 months as the Cast Members may wwll refuse the letters as proof if they are further away. I hope you managed to find a Cast Member who could bend the rules slightly for you & help you out as the Pass will make your trip much more enjoyable. Let me know how you got on & if they accepted your letters. Fingers crossed they did!
Kind Regards
Billy
Hi, going to dlp I’m december, my son has global development delay and is under investigation for asd, I don’t receive dla for him as haven’t tried, would I be able to get a pass for him, what would I need to take, he would never be able to wait hours for a ride,also I will be 7 months pregnant and I’ve heard I can get one for myself due to this, is this true?
Thanks in advance
Hi Krista,
Yes, the rules have changed back regarding DLA so you can now still get a disability pass without receiving DLA. You do need to have a doctors letter dated within 3 months of travel which your doctor simply states the issues your son faces (such as queuing etc) & that he requires assistance for this. You would be able to have an orange pass for yourself being pregnant but if you have the Green Pass for your son this would be better for both of you.
Kind Regards
Billy
Hi Billy,
Firstly, huge well done for taking the time to run this Q&A page, I have found this very helpful so far.
We are booked for June 2019 for 5 days, staying at Hotel Santa Fe, I have booked through Thomas Cook, package includes the hotel and park tickets which I have paid.
Secondly, there is for of us, 2 adults and 2 children, youngest child, my son is 3 and going through screening for Autism, been a lengthy process so far, now into occupational therapy and Speech clinics now, I know the road ahead can be a long one when it comes to diagnosis where we are on the spectrum.
But I do know the whole long ques is not for him, he’ll be 4 time we go next year and hopefully we know where we are on the spectrum by then, with regards to the Priority pass, would I be entitled ?
I have paid for the package holiday already, and curious as to you mentioning the various entitlements, not that It would be me as its booked, its more the priority pass for ques… nothing like DLA or as such, just what we are going through atm.
Any words of wisdom appreciated,
Kind Regards,
Ross
Hi Ross,
Thanks!
I understand completely about the ASD & the long road you face. We started asking for help for our son when he was 3 & finally got an ADHD & ODD diagnosis when he was around 6. We knew there was more to it than just ADHD & ODD though so after continually pushing & pushing & meeting after meeting we were finally able to get a diagnosis for Autism when he was 12!! I hope you have a faster journey! Whatever happens, keep pushing as you as parents know much much more about your son than health professionals, school teachers etc can ever know so if you aren’t happy with the diagnosis and just “know” it’s wrong then don’t be afraid to keep going.
Now, that aside, i can give you some good news. Firstly, YES you should be able to get a disability pass due to his condition. All you need to do is get a letter from your doctor stating that your son is currently being diagnosed on the ASD spectrum & the problems he will face on holiday, such as queuing, waiting for long periods etc. This will get you a disability pass to help with queues which is a lifesaver!
The better news is that despite you already paying for tickets on your package, you should be able to get a refund for one of your tickets as you could be classed as a carer for your son. The value of this i would estimate to be close to £200 refund which Thomas Cook should be able to handle for you as your agent. To receive this you need your doctors letter to simply include a line stating that your son obviously needs a carer to keep him safe, wandering off or hurting himself. You don’t need to be claiming DLA, Carers allowance or anything, you just need the doctor to write you a letter. The Doctors letter needs to be dated within 3 months of your holiday so around April or May time.
I hope that helps & if you have any further questions, please feel free to ask away!
Kind Regards
Billy
Do you know if a statement of fitness to work explaining why you can’t stand for long will be enough for an orange pass? That’s what my doctor is giving out as medical certificates.
Hi Amber,
I haven’t heard of this before so i am not 100% but if it is signed & stamped by the doctor stating the condition/issues faced, then i would assume it would qualify for an orange pass as a temporary disability.
Kind Regards
Billy
Thank you for your response! X
Just thought I’d add the fitness note states my condition, why I can’t stand for long and is signed and stamped! And dated in the last 3 months! Thank you 🙂
My wife and I are hoping to go to Disneyland Paris on Friday. My wife suffers from a few disabilities and we have a letter from her doctor stating that she is unable to stand for long periods of time and due to a cognitive disability and mobility issues needs someone to accompany her.
However, we are from Australia so we don’t have the ‘Blue Pass’ or other things mentioned on the website. Will a doctors letter stating the disability and a membership to People With a Disability Australia be enough to get a green pass?
My wife also has memberships to other Disability organisations and a health Care Concession Card if you think that will help? Unfortunately most of this documentation is online format rather than in hard copy (obviously we will print it out). Ie. We do not have printed originals with us. Do you think this will have in impact? Thank you.
Hi Alex,
A Doctors letter will be sufficient but it must be on headed paper or stamped & signed by the doctor. It should state that she has a permanent disability & issues which will arise. This will entitle you to a green pass with help for queueing & viewing parades/fireworks etc. If you want the free carers ticket then ask the doctor to state in the letter that she requires a carer. It should be dated within the past 3 months. Any extra evidence is helpful but not essential.
I hope that helps but feel free to ask anything else if its not clear.
Kind Regards
Billy
I was going to buy 2 ap however on reading this I’m thinking I only need 1 correct me if wrong ,so when I go to dlp to buy my brothers ap he gets 10% off & as long as I have my brother’s blue badge(no gp letters etc)just the blue badge dlp will then allow me free entry each day 2for1 correct!no questions.
Thanks Adrian.
Hi Adrian,
Yes, thats correct. Have a magical time!
Regards
Billy
Fast reply thanks!
If I(only) buy my brother day tickets from a UK seller not Disney would I also get in free!
Upon showing blue badge
Thanks Adrian.
Hi,
Yes, thats fine too!
Regards
Billy
Is a blue badge enough or do I need a doctors letters too,, I booked through a bus company any advice wld be great thanks
Hi Joanne,
A Blue Badge is all you need
Thank u
I am booked to stay at he Newport Bay hotel in a few weeks but have not bought my park tickets yet. I have a blue badge. Is it better to buy the 2 day ticket when I get there or should I order them online and just get the carer one when I get there? Am I right in thinking you can only buy tickets for you and a carer in advance as part of a package and you then reclaim the cost of the carer ticket by email?
Hi Claire,
You don’t need a package for free carer. You only need a valid ticket for yourself (either bought in advance or on arrival) & production of your blue badge each day to receive free carer entry.
Kind Regards
Billy
Hi All, Me and my Husband were looking at going in October. I am on crutches with a Blue badge. If we buy my 4 day pass in advance will they let my husband in for free? Although I head the disabled tickets were reduced on the gate?
Thank you
Hi Kym,
Yes, if you have a valid ticket & a blue badge your husband will get free access each day.
The gate price is quite expensive (around €90-€100 day ticket) and even with 10% disability discount you are usually better off buying a ticket in advance.
The other option which could save money overall & save queueing up each day for a free carers ticket is to purchase an Annual Pass dor yourself. Again, this would receive 10% discount & may be cheaper than a 4 day ticket especially when you add in the money saved from shopping/restaurant discounts as well as other perks.
Kind regards
Billy
Hi going at Easter 2 grandchildren both with ADHD and ODD. Just checking DLA letter is ok if under 12 months and need a DRs letter?
Do we get one green card each for the whole of the 5 days we are there or do we have to go through the same thing every day?
Hi Chantal,
When you go to Town Hall to receive the green card tgey will ask how long you are there for & date the pass accordingly so you only need to go once. A doctors letter dated within 12 months is fine. The letter just needs to state that it is a permanent condition which will cause difficulty with queueing etc.
Kind Regards
Billy
Hi I wondering if you could help. My son has a visual impairment and is registered on the partially sighted and blind register which I have a certificate off. He also receives dla which I have an award notice for but it’s not dated within the last 12 months as he has been given it until he is 12 before he needs to reapply which it states on the letter. Would I need to take a doctor’s letter also for him to be eligible for the green card? We are also buying 3 day park passes but I was checking out the annual pass and I was wondering would it be better to buy my son an annual pass if I would be entitled to a carers pass. We are going next week. Thank you for any help you can give me.
Hi Danielle,
You can call up the DLA & they will send you out a copy of your award which will have date on it for now. Alternatively you could take the DLA letter which you would have got just before Christmas for the Christmas £10 bonus payment?
If he has a blue badge then this would be perfect & no need for any DLA letter. An Annual Pass can be beneficial (you receive 10% disability discount) & can save extra money on discounts. If you don’t have recent DLA or blue badge then i would advise taking a Doctors letter. A consultant letter is also accepted. This should simply state his condition, that its permanent & that he needs a carer to assist.
I hope that helps
Kind Regards
Billy
S
Hi there,
Thanks for all the info in this site! I’ll be visiting the second week in November (hoping it’s quiet!) and will be bringing a mobility scooter. I’ll have a PiP award letter so I think I’ll be okay to get the pass. My question is do you have any information on the rides and how close I can take the scooter / where I need to leave it. I can walk short distances and can transfer into the carriages but I wouldn’t be able to say walk 100m and stand for 5 mins. And other parks where you can’t take your scooter into the ride queue they have a small number of wheelchairs for you to borrow but I can see that Disney allow that. Essentially I just want to know if I’ll be able to go on any rides!
Many thanks for any information
Linzi
Hi Linzi,
Don’t worry!! There are plenty of attractions & rides you can easily go on. There are lots of Disability accessible rides & even some rides which you can stay completely in your chair & use the ride such as Tram Tours, Buzz Lightyears Laser Blast, Ratatouille & Its a Small World.
Other rides may require you to transfer from your chair to the ride vehicle but we are only talking a distance of a few metres, maybe 5-10m.
You can pick up an accessibility guide at the park gates which will highlight all the rides, attractions & the rules on each.
P.s. Your PIP letter will be fine if dated within 12 months of your visit. A Blue Badge is easiest if you have one of those. Are you also aware that you can get a free carers ticket for anyone going with you if you require assistance?
Kind Regards
Billy
We are thinking of going in August with 2 friends and their little girl. My mum is in a wheelchair and I am her Carer so if we book the holiday package which includes park tickets, hotel and Eurostar. Do we just advise them when we book that 1 adult is a Carer?
Hi Sara,
Yes that’s correct. They will apply a discount on the ticket entry costs due to free carer. They will require you to email in proof of disability such as a blue badge or letter from a doctor. They will explain that to you when booking.
Kind Regards
Billy
Hi, we are going to DLP in just over a week, I have osteoarthritis in both knees which causes me a lot of pain when walking and standing still for long periods of time. Would I be able to get the orange card to help me while I am there. What would I need to bring to qualify for one?. I’ve seen most people here have been enquiring about the green card but not a lot of information for the orange one. How does this one work,
Hi Elaine, so sorry i missed this comment but for future reference you should take a doctors letter dated within 12 months advising of your issues to qualify for an orange card. If the Doctor states it is a permanent condition then you would receive a green card.
Kind Regards
Billy
Is the European blue badge sufficient to get a careers ticket
Hi K,
Sorry for the late reply.
Yes the Blue badge gets a carers ticket.
Hi we are going in August 4 adults 2 small children. 1 adult has a blue badge so I understand this will get her some type of pass in the park? Also we are going to hire a wheel chair are you able to ake them off the parks say back to a Disney hotel or are they just for the parks?
Thanks for your time
Hi Anna,
Disney wheelchairs are only for the parks & are quite basic. There are firms nearby which can rent you a wheelchair (or mobility scooter) which you could use. You can google for recommendations. These firms drop the wheelchairs off at your hotel & pick them up after use.
The Blue badge can get you a disability pass at Town Hall which helps with queueing etc. You can also claim a free ticket per day for someone in your party as a carer. If you have already booked a package then you can claim back a discount.
Kind Regards
Bilky
Hi I am planning to visit DLP in May, staying offsite but visiting over 4 days. My son has autism and struggles with queues and understanding. I was planning on getting a Drs letter but im trying to understand if there are concession tickets for carers etc? I cant seem to find these tickets online?
Hi Erica,
Sorry for the late reply. You claim the free carers ticket each day at Donalds Desk which is situated to the right of the turnstiles at the entrance to the parks. Just take your Doctors letter stating his disability & need for a carer along with your photo id.
Kind Regards
Billy
Hello everyone, I have a doctor’s note and a diagnoses letter for a green pass. However I have just realised the letter isn’t stamped and the website specifies stamped (I am not sure if it is usual for them to be stamped or I should have requested it). It is signed and details why a pass is needed. I’m now worried a pass may not be granted. obviously it is the weekend now so I wont be able to attend the doctors before we leave ( Monday).
Hi Jenna,
So sorry i missed this question!! I hope you had a great time & the letter should have been accepted as long as it was on headed paper. We have taken doctors letters “unstamped” without an issue before.
Kind Regards
Billy
Hi, We are a family of 6 travelling to DLP at the end of April with 2 Autistic boys, one with an additional learning disability. Can I bring their most recent DLA letters from 2019 along with their diagnosis letters or do I also need a letter from the GP? Will each boy be entitled to one free carer? Do we have to buy our tickets at the gate to avail of disability prices and free carers offers? Or can we pre-book? Any advice would be helpful, thanks.
Hi Sharon,
Sorry for the late reply. Let me go through your questions.
Doctors letters are always the best form of proof. It is always advisable to also take the DLA letters too.
Each child is entitled to a free carer.
You can pre-book through Disney (or any travel agent) & have the cost of the tickets refunded from the price of the package. Just let them know at the point of booking that you have disabled guests requiring carers.
Kind Regards
Billy
Hi we go next month for the first time 2 adults and 2 young children. My partner is deaf and has to wear two hearing aids and even with them he still doesn’t hear well. He has to rely on me a lot of the time to repeat what’s been said. The green pass states hearing impairments would he qualify for that and if so what would he need. He has been deaf since a child so doesn’t have drs letters stating it but he does have a brown book which indicates his deafness as a health issue not something that happens with age.
Any reply would be grateful thanks
Hi Louise,
Your best bet would be to ask your current GP to write you a very short letter just confirming the condition. You should also take any supporting evidence available such as Diagnosis letters, Blue Badge, PIP or DLA award letters.
Kind Regards
Billy
Hi I will be visiting next year as a family of 4. Two adults two children. My eldest daughter has profound hearing loss and has a bone anchored hearing aid. The only doctors letters I have are from her diagnoses a few years back. Will the physical wearing of the hearing aid make her eligible for a pass or do I still need to get an updated letter?
Hi Skippy,
You will need a letter dated within the last 12 months from your doctor simply stating the condition & that assistance may be needed.
You should also take any available supporting evidence such as Diagnosis letters, Blue badge, DLA or PIP award letters.
Kind Regards
Billy
Hi ,
I have adhd and other cognitive impairments , I receive pip will the letter which is dated from last month be ok if I book a late June trip ?
Or do I also need a doctors note ?
I will need a carer as suffer anxiety too
Kind regards
Hi Penny,
The best way would be a Doctors letter (on headed paper & dated within 3 months) which states your condition & also that you require a carer to assist you with dealing with certain situations such as queueing, crowds etc. You should also take your PIP award letter (dated within 12 months) for extra proof.
With these you will be entitled to a disability pass to help with queues, watching shows, character meets etc & also be entitled to a free xarers ticket each day.
Have a great time!
Kind Regards
Billy
Hi
We are planning to go to euro Disney this summer. My granddaughter has Cerebral Palsy and she has a valid blue badge and a Did card. Will we still need to get a Drs letter or is this sufficient.
Thanks 8n advance
Hi Angie,
The Blue Badge will be enough to receive a Green Disability pass & also a free carers ticket each day.
Kind Regards
Billy
DLPtips.com
Hi we are planning to come in July for 2 days. My husband is registerd disabled with mobility issues as is my 8 year old daughter whobis type 1 diabetic. I will also have my 11 year old twins and a 3 year old.
What my question is that will we be able to get 2 free carers passes or will it be just 1. And also will we all be able to go through with a green pass.
Also was wondering which will be the cheapest option to purchase the tickets, online or at the gate?
Thanking you in advance.
Hi Farida,
I haven’t came across this situation before but i am assuming you will only be allowed 1 carer ticket. You will be able to get a green pass for you all but Disneyland Paris would require each of your disabled guests ride with a carer on rides (for safety reasons) so i would suggest only declaring one disability if you all intend to ride together. It’s your choice though.
You are much cheaper buying online before you go & then collecting the free carers pass each day for yourself.
Kind Regards
Billy
Hi,
We are coming from the US and have a Blue disability parking pass. Will this be sufficient, once we enter the park to get the green pass from DLP?
Hi Jack,
Yes a Blue badge will get you a green pass. It also entitles you to a free carers ticket each day which you can pick up at the Donalds Desk office beside the turnstiles each day.
Kind Regards
Billy
Hello
I am disabled and I’ll be visiting the park next August with my husband which is my carer too. We are driving the motorhome and I know about the free parking for the disabled. What I’d like to ask is if we decide to also stay during the night will still be free of charge?
Thank you
Hi Paula,
This is a very niche question & I don’t have a definitive answer for you but i can tell you that there is no “overnight fee” as such. Campervans pay by the day & covers them until 10am next day. With that in mind i would think therefor that the free day parking would apply until 10am the following day, however i would advise contacting Disney directly for clarity.
Kind Regards
Billy
My son suffers from cystic fibrosis and I wondered is there a pass I could get so he could avoid long ques and standing for too long.
Kind regards
Lou
Hi Louise,
Yes there is! You can get a Green Disability pass which will help with queues for rides, shows & displays. You will also be entitled to claim a free carer entry ticket too.
More info here : https://dlptips.com/planning-tips/disabilities/
Kind Regards
Billy
My 11 year old son is type1 diabetic. He receives DLA and I receive carers allowance for him. Should I book any tickets in advance or best do it on the day? We are a family of 2 adults and 3 children.
Also is a letter about DLA and CA and a hospital letter rather than a GP letter enough for a green pass and carers pass? Thank you!
Hi Mary,
Buying in advance is certainly cheaper than buying on the day. The DLA letter & a letter from a medical profesional will suffice (headed paper) for the disability pass & carers pass.
Kind Regards
Billy
Hi Billy, my partner is deaf from birth and has a local government disability card that shows registered deaf with them. Would this mean she is eligible for a green pass?
Thanks
Hi JAmes,
It would be much better if he had a letter from a doctor or health professional dated within the past 3 months stating his condition & the difficulties this could pose.
Kind Regards
Billy
Hi, we are going disney for the first time and my daughter suffers with a condition that makes her joints swell, and is unable to work. I have letters from the hospital stating her condition and symptoms that occur, would this be ok to use, or do you recommend speaking to her GP and getting a letter.
Thanks Kelly
Hi Kelly,
It would be much better if you had a letter from a doctor or health professional dated within the past 3 months stating the condition & the difficulties this could pose. If you also receive DLA or can ask the health professional to state that a carer is required then you could be eligible for a free carers ticket or rebate on any monies you have already paid.
Kind Regards
Billy
Hi We are coming to DLP next month with a child with type 1 diabetes. We have a letter from his diabetic nurse stating he has trouble queuing. We also have an adult with significant mental health issues which we have hospital letters stating his condition. Both claim DLA/PIP. Are we able to get 2 carers admissions? Also if we pre book tickets for entry for all but the carer ticket, where do you get the carer ticket? Do you have to queue at the ticket booth for the free carer tickets?
Hi Mary,
Yes you are entitled to 2 carer tickets. Take all your evidence with you especially DLA awards dated within past 12 months. You queue up each day at Donalds Desk (located on the right of the entry turnstiles). If you are staying in a Disney Hotel you may be given tickets for the duration on your first day.
Kind Regards
Billy
how much do youi get refunded for a 3 day visit?
Hi Dooney,
It works out at around £40 per nights stay at the moment.
Kind regards
Billy
Hi my daughter has a blue badge she has dyspraxia and autism we went last year and the blue badge was enough evidence will the same apply this year also last year we bought the 2 tickets for my daughter and granddaughter and free carer one now people are telling me you can buy your Disney ticket in the uk or will I have to buy both tickets at Disney like I did last year
Hi Elaine,
Sorry for the late reply. Yes, the Blue Badge will be sufficient now. Also the rules on tickets have indeed changed and you can now purchase them before you go from any reputable seller.
Kind regards
Billy
Hello, My Husband has just been diagnosed with an incurable brain tumour. We are in the middle of sorting out PIP and his disability badge.
We went to Disney World for our honeymoon in 2014. we promised our two young boys that we would take them to see the castle. We are looking at DLP for after he finishes radiotherapy and chemo and has recovered from the symptoms that follow.
Should I, when I book the holiday go to a travel agent or book online to let them know of the issues we’re facing. I want to try and make this a wonderful memorable trip for my 1 and 4 yr old boys. Any help or tips would be very welcome. Thank you
Hello, My Husband has just been diagnosed with an incurable brain tumour. We are in the middle of sorting out PIP and his disability badge.
We went to Disney World for our honeymoon in 2014. we promised our two young boys that we would take them to see the castle. We are looking at DLP for after he finishes radiotherapy and chemo and has recovered from the symptoms that follow.
Should I, when I book the holiday go to a travel agent or book online to let them know of the issues we’re facing. I want to try and make this a wonderful memorable trip for my 1 and 4 yr old boys. Any help or tips would be very welcome. Thank you
Hi Katie,
You should certainly let whoever you book with know so they can put in assistance for you during travel & also assist with costs. For example, once you receive the Blue Badge you will be entitled to a free “carers” ticket or yourself each day (or reduction in price if booking a package). You can also gain a priority pass (sometimes known as a Green Pass) which can help with reduced queuing for rides & attractions & also let you have a dedicated area for viewing fireworks shows in the evening etc. This can be invalvuable for guests who require assistance.
My biggest tip would be to research & plan as much as you can to maximise your time. DLP is of course much smaller than Disney World Florida which can be a blessing with much less travelling required each day & everything within walking distance of your hotel. Lastly, if you need any help whatsoever then we are here to help with any specific questions you have.
Kind Regards
Billy
Hi
Thank you for such an informative forum!
I’m taking my mum to DLP in a couple of weeks. She has a blue badge and receives DLA – do I have to take proof of both or would the blue badge suffice? Or do we need a doctors letter?
Also, I’m hoping to buy the tickets on attractiontix as it’s much cheaper. Will it be acceptable to purchase my mums ticket from AT and get a carer ticket for me?
Thanks so much
Hi Aleesha,
The Blue Badge is sufficient. You could take the DLA award just as an extra if you.like.
There is no problems buying cheaper tickets before you go & its advisable to do that. You will still receive free carer ticket when using a ticket bought in advance.
Kind regards
Billy
Thank you so much, Billy. You’re a star
Hi Billy. We’ve booked a package in August for this coming Friday. We’re staying at the Newport bay hotel and I’m sure the deal we got included free park tickets although on the booking receipt they are listed as an extra. My son has severe cp and is a full time wheelchair user. Could we still get a refund on the package. Also do you know what the situation is with character dining. We’ve been charged the full rate for my son but he can’t eat and has never eaten as he cannot swallow and has a tracheotomy. Do you think we could get a reduction on this. Thank you
Hi Kirstie,
Very exciting!!
I am assuming you have booked directly with Disneyland Paris? If so then you need to email them at – dlp.rc.freecarer@disneylandparis.com – to let them know you have a child with a disability. Attach a phitocopy of proof such as a DLA/PIP award letter dated within the past 12 months or proif of Blue Badge ownership. Let them know your booking reference & details of lead booking person.
The refund can take up to 3 weeks unfortunately but you can always use it toward your next trip!
In the same email, let them know you require a Green Disability pass for help with queueing & attending parades, fireworks etc.
Now, you should take your proof of dusability with you & show your concierge at checkin & you should receive the green pass at that point.
As for the character dining I haven’t came across your position before so don’t want to give you a definitive answer but my gut instinct is that they will also refund you the cost of your sons meal. They *may* feel that your son is still getting the character interaction & so *may* have to pay something but it would seem entirely unfair, to me personally, that they would charge you full price, if anything at all.
Talk to your concierge at checkin or visit Town Hall to explain your sons disability & i have my fingers crossed they assist you in a compassionate way. I’d be really interested to hear from you on how you get on. Email = admin@ dlptips.com
So, in short, YES you can get carers ticket refunded & I’m not sure about the character dining. I hope common sense & compassion prevails!!
Have a magical time & bon voyage!
Kind regards
Billy
Hi please can you help. Planning a trip this yr. My hubby is diabetic an is also registered 20% disabled & I have anxiety and DD would we qualify for a green card thank you.
Hi Juls,
If any of you claim DLA/PIP then this will qualify you for a green card. A blue badge is also sufficient. Otherwise you would need a doctor’s letter dated within 3 months of travel staying the condition, that it is a permanent disability & any issues this may cause with queueing etc.
Kind regards
Billy
My son has a permanent diagnosis of developmental hip displasia and has had various operations to correct. He has a leg discrepancy and his right femoral head is deformed. Whilst he is able to walk standing for long periods of time results in him falling over and being in pain. He also loses balance quite easily which resulted in him falling down the stairs when we visited last July at the stunt show. We do not claim disability allowance for him. We are able to obtain a doctors letter for him confirming his condition and issues. What type of badge is he likely to be entitled to?
Hi Melanie,
If you make sure your doctor writes the words “permanent disability” then you should be entitled to the green pass.
Kind regards
Billy
Can you apply for a green or orange card inadvance of your trip
Hi Elaine,
No it has to be done on arrival. If you are staying in an onsite Disney Hotel it can now be done by your hotel concierge when checking in by providing them the appropriate documentation.
Kind regards
Billy
Hi just need a bit of advice please, I suffer from arthritis of the spine and in constant pain so a wheelchair will be helping me , I have a blue badge could you tell me what level I will be entitled to I will be in a group of four adults and one 4 year old , any help would be much appreciated thankyou x
Hi Julie,
With the blue badge you should be able to receive a green disability pass & also entitled to a free carers ticket for one of your adults in the group.
Kind regards
Billy
Thankyou so much for your help , very much appreciated x
Hi its 2021 its open & my brothers just received he’s new blue badge
Minus the stars(EU) QUESTIONS
1/can u use the new UK blue badge for a free carers entry
2/must u buy tickets from Disney paris.or Can u use outside vendors
3/do u still go to Donald’s desk to receive carers ticket
To all peoples reading this I ask because things have changed its june 2021 the parks just opened, I’ve used this sites info before taken bluebadge to Donald’s desk got a free careers ticket each day
2019. prices have gone up this helps a lot. looking forward to ure reply many many thanks stay safe people’s.
Hi Adrian,
so sorry for the late reply.
Yes your Blue badge is still valid. You do not have to buy tickets directly from Disneyland Paris & can save money from some vendors especially buying in advance. You can pick up the carers pass at Donalds Desk. There is sometimes a desk at Walt Disney Studios giving out Carers tickets too but you would need to ask a nearby cast member if it is open.
I hope you had a great time last time & an even more magical time next trip!
Also, just to note. You are now required to “reserve” your park days before visiting on the Disneyland Paris website. This is due to parks being run at a reduced capacity. Your ticket seller will give you details. Staying on Disney property, or buying dated tickets mean you are guaranteed entry with any tickets. Carers do not need to reserve a spot.
Kind Regards
Billy
i would like to find out if there is a department that i can actually speak to regarding guests who has disibilties as cant seem to find out anything on line
Hi Adam,
I’m so sorry for the late reply. There isn’t a set department but if you have Twitter you can get great advice & help from the official @DLPhelp twitter account with any specific enquiries across a range of subjects. It’s free & they should respond within 48 hours & help you out.
Kind Regards
Billy
Hello,
My son has ADHD and a Disabled Student Allowance ( DSA).
DSA is on the list of items needed for Priority card and reduced ticket price nand would be hugely helpful due to difficulty in crowded queues and anxiety.
What do I need to show DSA – we have a letter from DSA Student Body and from consultant.
Many thanks
Hi Heidi,
Yes the pass is extremely helpful especially with adhd. An award letter is required dated within the last 12 months before visit. If you dont have the award letter you should be able to request a copy be sent out to you. The consultant letter wouldd need to be on headed paper, signed & stamped & be dated within the last 3 months prior to visit.
Kind regards
Billy
Hi Billy,
Thank you. Not sure what the award letter is — our letter says ” confirm you are eligible for Disabled Student Allowance” and it is from Student Finance which is a government body. Is that OK ?
Mnay thanks
Heidi
Hi Heidi,
Yes that sounds like the award letter which is accepted.
Kind regards
Billy
This was very useful information, thank you!
Hello
I am a little confused.
So i have applied for a priority card,but what happens if we turn up on the day and the park is full ? I can not find anywhere online to purchase tickets at the discount cost ?
Hi Sarah,
Even when the parks are at capacity there is still the ability to buy a disability entry ticket + 1 carer ticket.
Kind regards
Billy
Hi.
Do i have to pick up the priority card the day i have stated in my email (26.07)? Or can i pick it up any day during the period during the validity? I Ask because it maybe be to hot for my kid that day. We also have a document from the doctor telling that he has severeal of the condition needed to have the facility card.
Hi, you can pick it up any day
Hi if you buy your tickets in the uk do you have to prove you have the supporting documents and will you get the 20% discount or is that just at the resort in paris
Only at the resort on the day.
Kind regards
Billy
Hi- I am more confused on what to do if I can access a disabiity ticket but my partner/carer isn’t. Do I buy two of the tickets on the disabled section or do i have to buy one normal?
Hi,
Yes you buy 2 tickets which will be 1 disabled & 1 companion/carer.